Sector · Gastronomy & Culinary Art
Starred tables, vineyards, spirits houses: your cuisine is an irreplaceable gesture. Beyond your regulars, few know what you create each evening.
Cerfi keeps your table book: real slots, confirmations in your brand, allergies handed to the brigade.
Act I — The reality
Your kitchen is a rare gesture. Your dining room, an irreplaceable experience. Yet beyond your regulars, who knows what you create each evening?
Act II — What we build
Chef film, seasonal editorial calendar and visual heritage — for tables and wine estates alike.
The gesture, the matter, the craft. A film that shows what is lived in the dining room.
What you receive
A house film shot at your table under our direction — gesture, kitchen, dining room — declined into vertical formats for your networks, with full rights.
What it creates
Your table stops being an address: it becomes a story people share — and come to verify.
Monthly editorial calendar — seasons, produce, pairings. Held continuously, without breaking the tone.
What you receive
A directed editorial calendar, prepared and published in your tone — every piece approved by you.
What it creates
A presence held every week, without mobilising your brigade or diluting your voice.
Table, kitchen and cellar sessions: an image library worthy of your house.
What you receive
Directed sessions and an organised library, delivered in high definition — reusable everywhere: press, menu, website.
What it creates
You stop searching for the right image: you own a visual heritage that ages well.
One direction, one clear report each month. You know what is produced and what it changes.
What you receive
A monthly direction report: produced, published, effect — a reading, not a data export.
What it creates
You decide on facts, and the editorial course holds from month to month.
Act III — Cerfi in this trade
The words, situations, professional frame and limits of gastronomy and culinary art — structured for Cerfi, and read by him in every conversation.
Frames
Sector modules · On configuration
Skill 04 · · dated · next review on
Terms the skill defines, distinguishes, and knows not to confuse.
Typical situations of the trade, as the skill describes them: what arrives, what Cerfi understands, what he can do, and where he stops.
Choose a situation
Within his remit
What arrives
“When do bookings open for next month?”
What Cerfi understands
To know whether a date is possible and, if it is fully booked, when and how to try again.
What he can do
He gathers: date(s) sought, service, number of covers, flexibility (other dates, lunch rather than dinner)
“Would lunch work instead of dinner?”
Where he stops
Any table “held” for a guest outside the system
With the Maison’s approval
What arrives
“Can you add me to the waitlist?”
What Cerfi understands
To be told if a table becomes free.
What he can do
He gathers: acceptable dates and services, covers, contact details and how soon the guest can be free, any allergies
“How soon could you come if a table becomes free?”
Where he stops
Any order of priority
Hands over
What arrives
“I was charged a no-show fee by mistake.”
What Cerfi understands
To have a charge cancelled or refunded.
What he can do
He gathers: name, booking date, date and channel of the cancellation the guest cites, amount charged, the evidence the guest holds, what they expect
“Could you tell me when and how the cancellation was made?”
Where he stops
Always — a financial dispute, a threat of chargeback, of a public review or of legal action
With the Maison’s approval
What arrives
“Is there step-free access?”
What Cerfi understands
To make sure they can get into the premises and be seated comfortably.
What he can do
He gathers: the practical need (wheelchair, difficulty walking, lift, toilets, visual impairment, hearing), companion, assistance dog — record the need, never the diagnosis
“Any access needs we should prepare for?”
Where he stops
A disputed refusal of access
Dated, sourced rules, kept separate by jurisdiction.
The essentials: the first rule of each frame.
Sources checked on
Written allergen information (Decree No 2015-447)
Professional verification required
Minors, proof of age and drunkenness
Professional verification required
Alcohol offers: open bar, credit, happy hours, non-alcoholic drinks
Professional verification required
Sources checked on
Written allergen information: 15 categories (OS No 7.384, AM No 2019-222)
Professional verification required
Alcohol: minors, happy hours, advertising (OS No 2.533)
Professional verification required
Remote booking, withdrawal and sums paid in advance
Professional verification required
Sources checked on
Transparency of the conversational agent (Regulation (EU) 2024/1689, “AI Act”)
Accessibility of e-commerce services (Directive (EU) 2019/882; Decree No 2023-931)
Allergen information (Regulation (EU) No 1169/2011, “INCO” / “FIC”)
Professional verification required
Sources checked on
Private gastronomic distinctions (MICHELIN Guide, The World’s 50 Best Restaurants, La Liste, Gault&Millau)
Professional verification required
CITES: caviar and protected species (France through EU law, Monaco a separate Party)
Professional verification required
Codex Alimentarius: hygiene, allergen management, “may contain”
Allergic reaction or signs of anaphylaxis under way
toEmergency services; maître d’ or manager on site; management
Symptoms after a meal, suspected food poisoning
toManagement and head chef (food safety, possible withdrawal or recall)
Accident or incident on the premises (fall, injury, burn, outbreak of fire)
toManager on site; management
Health inspection, administrative closure, action by the authorities concerning the Maison
toManagement
An industry skill describes the trade. It never speaks for your Maison: your services, your prices, your availability and your rules always prevail.
Today, Cerfi answers with general intelligence, your Maison’s approved knowledge and its connected systems. The industry expertise shown here is the library CerfLand maintains; connecting it to the conversation is done Maison by Maison.
CerfLand holds no legal, medical, educational or regulatory authority, and neither does the agent. Anything belonging to law, care, compliance or an establishment’s own decision returns to your professionals — written into the framing before it is ever set in the product.
Rule titles, situations and limits are translated from the French canonical skill; the French text is authoritative.
A starred table’s website, on a Tuesday. An assistant is arranging an important dinner.
Hello. I am looking for a table of six on Thursday evening — a business dinner. Do you have a more confidential room?
Hello. Yes — the Vines salon seats up to eight, behind its own door, with dedicated service. The menu is the main room’s, and the chef can adjust it to your guests’ constraints.
The house’s approved knowledge
Might the chef come to greet the table at the end of service?
That belongs to the chef alone — I never promise in his name. Your wish is passed to him with the dinner’s context; the house answers you before Thursday.
Policy: sensitive request
House side, meanwhile
“Chef’s greeting” wish — handed to the brigade, awaiting approval
Staged demonstration — a fictional house, an exchange written for the example; the notes under each reply are, in reality, read in your client space.
What your house teaches it
Your facts, and nobody else’s. Each is filed under one of the product’s own categories — the same grid your customer space offers.
Filed under
The agent may answer alone
Returned to a person on your team
These are the real states of the grounding check, as the engine names them. That check — not a writing instruction — is why it does not invent: five of these seven outcomes shut the door and hand back to your team.
The same engine, configured to your house — there is no per-sector specialist model, and none is sold here.
What Cerfi does today
Every fact you approve widens what the agent may answer alone — because anything no source covers comes back to you. It is your act, not a subscription: there is no watch, no scheduled refresh and no automatic update. And when you correct a fact that was already approved, the product writes a new version, keeps the old one on file, and resets the authorisation for autonomous use until you grant it again.
When a person stays in charge
The sensitive, the unusual and the unknown always return to your teams: an autonomy ceiling sets how far Cerfi acts alone, a validation queue submits the rest to you, and what your approved knowledge cannot prove, Cerfi refuses to invent.
Enabled at setup · In preparation
What we do not do, and it is better read here than after signature: there is no automatic update of your knowledge and no per-sector specialist model. Your sector’s industry skill is sourced, dated, versioned and maintained by CerfLand; its next review is shown as a date, never as a promised cadence. An approved version stays in service until you approve another one, or until the end date you gave it. Nothing enters the agent’s knowledge without someone at your establishment approving it, and an approved version is never overwritten: it is replaced, and the former one stays on file.
The product says it itself, above the setting: sensitive subjects are always entrusted to a person on your team, whatever the level chosen.
Act IV — The engagement
For vineyards and houses that wish to tell their story, a dedicated Documentary Pack completes the plan. We define the scope together.
Starred table · vineyard · spirits house
from
The presence direction of a gastronomic house, from the editorial canon to monthly production.
What’s included
First results
120 days
Full ramp-up
12 months
An estate to tell? For vineyards, chefs and founders, the Documentary Pack (28 – 85 K€ excl. VAT) writes and films the story of your house. Full rights, all channels. Discuss my project
Before any commitment, we look
The founder reads your venue and returns an honest reading of your presence — no commitment, no sales pitch.
